Refund Policy

When a video is given back automatically, when a pack can be refunded, and how to ask: failed renders cost nothing, unused packs within 7 days.

Last updated: 15 October 2026

Every video on Outstanding Tiny Desk costs real money to render, and you never pay for a video you did not get.

The short version

A render that fails on our side costs nothing: that video goes back to your account automatically, no request needed.
Unused packs can be refunded within 7 days of purchase, in full.
A video that has been made is not refundable, because the render has been paid for. If a video is clearly broken, write to us and we will look at it.

Failed renders

If a render returns an error, times out, or the render never finishes, the run is marked failed and the video is given back to your account automatically. You can see this in My videos.

Write to support@outstandingtinydesk.com within 7 days of buying with the email on your account. If none of the pack's videos were made, we refund the whole payment to the original card. If some were used, we refund the unused share.

A video that came out broken

AI results vary. If a finished video is clearly broken (for example the face is not the person in the photo, or the picture is corrupted), write to support@outstandingtinydesk.com within 7 days with the video, and we will either give the video back to your account or render it again. Results that are fine but not to your taste are not covered; try a clearer photo.

How long a refund takes

We answer within two working days. Card refunds usually reach your statement in 5 to 10 working days, depending on your bank.

Chargebacks

Please write to us before disputing a charge with your bank; we can usually sort it out faster. Accounts with an open chargeback are paused until it is resolved.